Acceptance of the Terms
By using Monster Casino's services, you agree to be bound by these Terms and Conditions. If you do not agree with any provision of these Terms, please do not use our platform.
Eligibility Requirements
To use our services, you must be at least 18 years old and be a resident of a country where online gaming is permitted by law. We reserve the right to request proof of age or residency from any user.
Geographic Restrictions
We do not permit access to our platform for users residing in countries subject to sanctions, embargoes, or other restrictions under applicable laws and regulations. Please check with us before using our services if you are unsure about your eligibility.
Account Registration Rules
To create an account, provide accurate personal information as requested on the registration form. You must not share your username or password with anyone else, as this constitutes a breach of these Terms.
One- Account-Per-User Policies
We permit only one account per user. If we detect multiple accounts held by you or others in your household, we may suspend or close all affected accounts and void any associated winnings.
Identity Verification and KYC
To prevent fraud and money laundering, we reserve the right to request additional verification documentation from you at any time during your use of our services. This includes but is not limited to passport copies, utility bills, and proof of address. You must comply with these requests promptly or risk account suspension.
Account Accuracy Obligations
You are responsible for ensuring that all personal information provided on the registration form remains accurate and up-to-date. If you fail to provide true or complete information, we may close your account without notice.
Account Security Responsibilities
It is your responsibility to protect the security of your login credentials. We recommend using unique passwords for each online service, keeping them confidential, and avoiding shared devices that could pose a security risk.
Login Credentials and Password Protection
To prevent unauthorized access to your account, use a strong password consisting of at least 8 characters. Do not share or reuse passwords from other online services. If you believe someone else has accessed your account, inform us immediately.
Restricted Behaviour and Prohibited Activities
We do not permit users to engage in any form of:
If we detect such behavior, we may suspend or close your account without notice.
Bonus and Promotion Rules
All bonuses, promotions, and special offers are subject to our terms and conditions. You must read the individual promotion's requirements before accepting any bonus funds. Failure to comply with these rules will void associated winnings.
Wagering and Gameplay Conditions
You agree that all wagering activity on our platform is governed by a random number generator. We do not guarantee winning or losing outcomes in online games.
Bonus Abuse Prevention
We reserve the right to cancel bonus funds, withdraw any winnings obtained from them, and/or close your account if we suspect you of abusing bonuses.
Deposits and Withdrawals
We offer various deposit methods. A minimum amount applies to each payment type, as stated on our platform.
For withdrawals:
Please visit our website for more information regarding deposits and withdrawals.
Verification Before Withdrawals
We reserve the right to request verification documentation from users attempting to withdraw funds. This is a normal part of preventing money laundering and other illicit activities.
Processing and Review Procedures
Withdrawal requests may be delayed or rejected if they require additional review due to suspicion of bonus abuse, suspicious transaction patterns, or failure to meet our account accuracy obligations.
Responsible Gambling Expectations
You are responsible for maintaining control over your gaming budget. If you believe your playing habits have become problematic, please:
If needed, contact organizations such as GamCare or GAMSTOP.
Self-Exclusion and Account Restrictions
Once a user initiates self-exclusion through our platform or reputable external websites like Gamban/BetBlocker/Gamstop, no further accounts can be opened in your name. Restricted time periods vary depending on the service used.
Game Fairness and RNG Systems
All games offered by Monster Casino are designed to utilize certified RNG systems that produce random outcomes. We ensure our platforms operate fairly and impartially with multiple independent audits conducted yearly.
Technical Interruptions or Voided Gameplay
While we strive for uninterrupted service, unforeseen events like technical issues may necessitate cancelling or voiding gameplay outcomes. Our servers will continue operating in the background to maintain your account activity records.
Suspension or Closure of Accounts
We reserve the right to suspend or close accounts if:
Notice will be sent prior to such measures being taken.
Intellectual Property and Platform Ownership
All content on the Monster Casino website is property of ProgressPlay Limited or its partners. We do not guarantee availability or compatibility with any device due to possible third-party modifications, technical limitations, etc., but strive for optimal performance across a wide variety of hardware configurations.
Limitation of Liability
We are not responsible for losses resulting from your misuse of our services or failure to follow these Terms and Conditions.
Modification of Terms
By continuing use after updates have gone live on the platform, you accept all applicable modifications. In some cases prior notification may be given if significant changes affect multiple users' rights.
Contact or Support Guidance
You can find relevant details in each section above or our dedicated Help Page/FAQ. If help isn't sufficient and additional clarification is sought regarding this document’s content, please contact customer support via phone +44 2036 217022 or Live Chat available anytime.
